Shipping & Returns FAQ
How fast will my order be shipped?
We move fast. All "In Stock" items are dispatched from our warehouse within 24-72 hours. You will receive a shipping confirmation email with your tracking number as soon as your package leaves our facility.
How long does delivery take?
For US orders, standard free shipping typically takes 4-15 business days to arrive at your doorstep. We use trusted carriers (UPS/FedEx/USPS) to ensure your light arrives safely. Need it sooner? Express shipping options are available at checkout.
What if the light arrives broken or damaged?
Don't worry, you are fully covered. We package our lights with industrial-grade protection. However, in the rare event of damage during transit, simply email us a photo within 48 hours of delivery. We will send a free replacement part or a brand-new fixture immediately. No extra cost, no hassle.
What is your return policy if I change my mind?
We want you to love your home. If the light isn't the perfect fit, you can return it within 30 days of delivery for a refund. The item must be in its original packaging and uninstalled condition. (Please note: Return shipping costs may apply for non-quality issues).
How can I track my package?
Once shipped, you’ll receive an email titled "Shipping Confirmation" containing a live tracking link. You can simply click that link to see real-time updates on your package's journey.
Do you ship to P.O. Boxes?
For larger lighting fixtures, we generally require a physical street address to ensure safe delivery via UPS or FedEx. If you only have a P.O. Box, please contact our support team before ordering to check if we can accommodate your specific item.
Let customers speak for us
Super cozy vibes!
Put this in our living room for movie nights. It adds just the right amount of background light without causing glare on the TV. Really happy with the quality for the price.
Elegant design!!
Most night lights look childish, but this collection is very elegant. It fits perfectly with my modern bedroom decor. The switch is easy to use and the light doesn't flicker.
Best secret Santa gift!!!
I bought this for a work exchange and everyone wanted to steal it! It’s such a universal gift—practical but beautiful. The warm light is very relaxing. I might buy another one for myself.
Beautiful addition to my desk
I work from home and wanted something to make my desk feel cozier. This night light is magical. It creates such a nice vibe in the evenings. Arrived safely in Melbourne with very secure packaging.
Soothing glow, perfect for the nursery
We needed a soft light for late-night feedings that wouldn't wake the baby up fully. This bedside lamp provides the perfect warm ambiance. It’s practical but also looks really stylish in the room. Highly recommend for new parents.
The perfect gift for my sister!
I bought this decorative night light as a housewarming gift for my sister, and she is obsessed with it. It’s not just a light; it looks like a piece of art on her nightstand during the day. The packaging was lovely too, ready to gift right out of the box.
We bought three of these for our kitchen island. The brass finish is beautiful and matches our hardware perfectly. Very sturdy and heavy duty. Great addition to our home renovation.
Absolutely stunning centerpiece!
I was hesitant to order a large glass chandelier online, but I am so glad I did. The packaging was incredible—it came in a solid wooden crate and took me 20 minutes just to unscrew it, but not a single piece was broken. It looks way more expensive than it is. Highly recommended!
Great replacement for broken parts!
One of the glass shades arrived cracked (shipping happens). I emailed support, and they sent a replacement part immediately without any hassle. The chandelier is now up and looks fantastic. Great service.
A true showstopper！
Every guest who walks into our house compliments this light. It’s heavy duty—make sure your junction box is reinforced! The antique brass finish matches our hardware perfectly.
Modern and sleek！
Love the minimalist look of this glass globe chandelier. It provides plenty of light but is also dimmable, which is great for dinner parties. The glass is thick and good quality.
Perfect for high ceilings！
We have a 20ft foyer and needed a large chandelier that wouldn't get lost in the space. This fixture is massive and sturdy! The chain provided was long enough (we didn't even use all of it). Installation required scaffolding, but the light itself is solid.
Looks way more expensive than it is！
We saw a similar linear suspension light at a designer store for triple the price. This one from ShineHome looks identical. The gold finish is a nice soft brushed tone, not that tacky yellow gold. Very happy with this purchase.
Arrived safely in Australia, great packaging！
My biggest worry was shipping glass all the way to Sydney. ShineHome packed this modern chandelier incredibly well. It came in a wooden reinforced crate. Not a single scratch. It looks perfect over our kitchen island.
The build quality of this brass pendant light is excellent—it feels heavy and substantial, not cheap. I'm giving 4 stars because hanging the individual crystals took about 2 hours. It's tedious work, but the end result is worth it. Just be prepared to spend an afternoon on it.
