FAQ / Help Center

❓ FAQ / Help Center

 

Welcome to the Shine Home Collection Help Center. Find quick answers to the most common questions about our products, orders, policies, and company.

 

1. 🏡 About Shine Home Collection

 

This section covers general information about our company and mission.

Question Answer
What is Shine Home Collection's mission? Shine Home Collection aims to make design-forward products and luxury living accessible to a mass market audience by offering a vast selection of exquisite, multifunctional, and affordable home solutions.
Where are your products manufactured? Our products are sourced globally from trusted manufacturing partners who adhere to strict quality and ethical standards. Details about craftsmanship and origin are often available on individual product pages.
How can I submit a review or testimonial? We welcome your feedback! You can submit a review directly on the product page after your purchase. For testimonials or media inquiries, please contact us via the Press & Media link.

 

2. 🛍️ Customer Care & Orders

 

This section covers ordering, shipping, returns, and product support.

 

Orders & Shipping

 

Question Answer
What are your shipping rates and times? Shipping rates vary based on the size, weight, and destination of your order. Standard and expedited options are available. Please see our full Shipping Policy for details on costs and estimated delivery times.
How do I track my order? Once your order ships, you will receive an email confirmation with a tracking number. You can also track your order directly using the Track My Order link.
What payment methods do you accept? We accept major credit cards (Visa, Mastercard, Amex, Discover), digital wallets (PayPal, Apple Pay, Google Pay), and installment options. See our Payment Methods page for the full list.

 

Returns & Warranties

 

Question Answer
What is your return policy? We accept returns for most items within [Insert Number] days of delivery. The item must be unused and in its original packaging. Review our detailed Return & Refund Policy for specific criteria and return instructions.
Is there a warranty on the products? Yes, most of our products are covered by a Limited Product Warranty against defects in materials and workmanship. The duration varies by product. For complete details, please visit our Warranty page.
What if my product arrived damaged? Please inspect your delivery immediately. If an item arrives damaged, contact us within 48 hours with photos of the damage and the packaging so we can arrange a replacement or refund immediately.

 

Product Information

 

Question Answer
How do I care for my new furniture? Please refer to our detailed Product Care Guide for material-specific cleaning and maintenance instructions for wood, upholstery, leather, and metal.
How do I ensure the furniture fits my space? We strongly recommend reviewing our Size Guide before placing an order. This guide explains how to measure our furniture and your space, including necessary delivery clearance.

 

3. ⚖️ Legal & Privacy

 

This section addresses common questions about your data and our terms.

Question Answer
What information do you collect and how is it used? We collect information necessary to process your orders, improve your shopping experience, and for marketing purposes. Full details are outlined in our Privacy Policy.
What are the terms of using your website? By using Shinehome.com, you agree to our terms regarding website usage, intellectual property, product limitations, and liability. Please review the Terms of Service.
Does your site use cookies? Yes, like most websites, we use cookies for functionality, analytics, and personalized advertising. You can learn more about how we use them and how to manage your preferences in our Cookie Policy.

 

Still Need Help?

 

If your question wasn't answered above, please reach out to our Customer Care team:

  • Contact Us: Contact

  • Email: support@shinehome.com