Track My Order

🚚 Track My Order | Shinehome.com

 

Easily check the status and location of your Shine Home Collection order here. We are committed to keeping you updated from the moment you click purchase until your item is delivered.

 

1. How to Track Your Order

 

There are two primary ways to track your purchase:

 

Method 1: Using Your Tracking Number

 

The easiest way to check your order status is by using the tracking number provided in your shipping confirmation email.

  1. Find Your Tracking Number: This is a  10-15 digit code found in the email we sent you when your order shipped.

  2. Enter Below: Paste your tracking number into the designated field below and click "Track."

[Integration Placeholder: This is where you would integrate the tracking widget from your chosen shipping/fulfillment app (e.g., AfterShip, Shopify's built-in tracking).]

Track Your Package:

Tracking Number: [Box for input] [Button: Track]

 

Method 2: Using Your Order Number

 

You can also use your order number and the email address used for the purchase.

  1. Find Your Order Number: This is a [Insert Number] digit number found on your original order confirmation email (e.g., SHC12345).

  2. Use the Order Lookup Tool: [Link to your separate Shopify Order Lookup page, if you use one, or re-emphasize the tracking number method.]

 

2. Order Status Definitions

 

Here is a quick guide to understanding the statuses you may see:

  • Processing: Your order has been placed, and payment has been verified. We are preparing the items for fulfillment.

  • Awaiting Shipment: Your order is complete and packaged, waiting for carrier pickup.

  • Shipped/In Transit: Your package has been picked up by the carrier and is on its way to your delivery address.

  • Out for Delivery: The package has arrived at your local distribution center and will be delivered today.

  • Delivered: The package has arrived at the specified delivery address.

  • Cancelled/Failed: The order has been cancelled or could not be processed.

 

3. Important Tracking Notes

 

  • Processing Time: Please allow  3-10 business days for your order to be processed and for the tracking number to become active after you receive the shipping confirmation email.

  • Carrier Updates: The carrier's website has the most current information. If tracking is delayed, please check the carrier's direct site (e.g., FedEx, UPS) using your tracking number.

  • Missing Package: If your tracking shows "Delivered" but you have not received your package, please wait 24 hours (as carriers sometimes mark it early) and check with neighbors or building management. If still missing, contact us immediately.

 

Need Further Assistance?

 

If your tracking number is not working, or if you have questions about your delivery, please contact our Customer Care team:

  • Email:support@shinehome.com