We're Here to Help
Have questions about an order, our products, or a return? You're in the right place. Find quick answers or get in touch with our team below.
Quick Answers (Frequently asked questions)
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Where is my order?
You can track your order status in real-time! Simply visit our Track Your Order Page and enter your order number and email address.
My item arrived damaged. What do I do?
We're so sorry to hear that! Please fill out the contact form below, select 'Damaged Item' as the reason, and be sure to include your order number. Our support team will prioritize your request.
Send Us a Message
Can't find your answer above? Our team will get back to you within 24-48 business hours.
Need More Help?
We make things that work better and last longer. Our products solve real problems with clean design and honest materials.
Live Chat
Chat with a support agent live. Available Mon-Fri, 9am - 5pm EST. Start Chat Now
Email & Call Us
For sales & support: artmidea@outlook.com. For B2B/Professional: 1-800-SHINE-PRO. (Mon-Fri, 9am - 6pm EST)
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Corporate Address
168 Design Way, Suite 400,Brooklyn, NY, 56789 (Note: This is not a return address)
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