Shipping & Returns FAQ
How fast will my order be shipped?
We move fast. All "In Stock" items are dispatched from our warehouse within 24-72 hours. You will receive a shipping confirmation email with your tracking number as soon as your package leaves our facility.
How long does delivery take?
For US orders, standard free shipping typically takes 4-15 business days to arrive at your doorstep. We use trusted carriers (UPS/FedEx/USPS) to ensure your light arrives safely. Need it sooner? Express shipping options are available at checkout.
What if the light arrives broken or damaged?
Don't worry, you are fully covered. We package our lights with industrial-grade protection. However, in the rare event of damage during transit, simply email us a photo within 48 hours of delivery. We will send a free replacement part or a brand-new fixture immediately. No extra cost, no hassle.
What is your return policy if I change my mind?
We want you to love your home. If the light isn't the perfect fit, you can return it within 30 days of delivery for a refund. The item must be in its original packaging and uninstalled condition. (Please note: Return shipping costs may apply for non-quality issues).
How can I track my package?
Once shipped, you’ll receive an email titled "Shipping Confirmation" containing a live tracking link. You can simply click that link to see real-time updates on your package's journey.
Do you ship to P.O. Boxes?
For larger lighting fixtures, we generally require a physical street address to ensure safe delivery via UPS or FedEx. If you only have a P.O. Box, please contact our support team before ordering to check if we can accommodate your specific item.
Let customers speak for us
This is a beast of a bathtub! Very sturdy and doesn't shift or creak when you get in. The drain placement works well and installation was standard according to my contractor. If you want that "wow" factor for your master bath, this translucent grey-blue tub is the one to get.
We looked at so many tubs in local showrooms, but nothing compared to this unique oval design. The shipping to Sydney was surprisingly smooth. The packaging was a serious wooden box, very secure. It feels like a high-end hotel spa right in my home. Love the subtle blue tint.
I am obsessed with the texture of this bathtub. It’s not cold like ceramic; it feels silky and smooth to the touch. I was concerned the translucent finish might show water spots, but it's actually very easy to maintain. A quick wipe down and it looks brand new. Highly recommended!
I was worried about heat loss with a freestanding tub, but this resin material is fantastic. It stays warm much longer than cast iron. The 68.9 inch length is great for me (I'm 6'2") to stretch out fully. It’s the centerpiece of our new bathroom renovation.
We installed some waterproof LED strips behind the tub, and the translucent resin glows beautifully at night. It creates such a relaxing atmosphere. The Grey Blue color is exactly as pictured on the website. Shipping took a little while, but the wooden crate protection was excellent—not a single scratch.
Great purchase. The packaging was bombproof—no scratches or chips anywhere. It’s a very sturdy, freestanding soaking tub that feels like it will last a lifetime. My wife loves the depth; it really allows for a full-body soak. The grey-blue hue is subtle but very elegant. Just make sure your floor is reinforced if you're putting it on a second level because it is a beast of a tub!
We were looking for something unique for our cottage in Muskoka and this fit the bill. The translucent finish gives it a spa-like vibe that photos just don't capture. My plumber mentioned the installation was standard and straightforward. It drains well and is surprisingly easy to clean despite my worries about the special finish. Highly recommend if you want a statement piece.
The bathtub itself is a work of art. The 68.9 inch size is spacious and the modern design looks expensive. I'm giving it 4 stars only because of the logistics. The courier only did curbside delivery, and because the resin material makes it so heavy (much heavier than it looks!), getting it into the house was a nightmare. Make sure you have professional movers ready. Otherwise, the product quality is top-notch.
I was hesitant to buy a large item like this online, but I am so glad I did. The Translucent Grey Blue color is absolutely breathtaking in person—it glows when the sunlight hits it. Unlike my old acrylic tub, this solid surface resin material holds heat incredibly well. I can soak for 45 minutes and the water is still warm. It’s definitely the highlight of our master bathroom remodel.
We hesitated between the 59" and this 67-inch freestanding bathtub. So glad we went with the larger size. It feels substantial and luxurious. Definitely the best part of our bathroom remodel.
I was worried about damage during transit to London, but the wooden crate packaging was bombproof. It took us 20 minutes just to unscrew the crate! The solid surface soaking bathtub inside was pristine.
The trucking company missed the first delivery window, which was annoying. However, the bathtub itself is 5 stars. The matte white stone feels premium and soft against the skin, not plastic-like at all.
Love the minimalist look. It's the centerpiece of our master bath. The heat retention is actually legit—I can read a whole book in there without the water getting cold.
Shipping took about 5 days longer than expected, but the product is perfect. The 67-inch size is spacious enough for two people if you squeeze a bit. The solid surface is easy to clean with just a sponge.
My contractor was impressed with the quality of this stone resin tub. He said it installs just like the ones that cost $4000+. It’s a very sturdy piece. Just make sure you have strong helpers to move it into place!