5-20 days worldwide. In rare cases, there might be just a slight delay due to the COVID-19 situation.
Orders are usually dispatched within 2-4 business days of payment of the order.
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
We will send you an email notification with the tracking number once your items are dispatched. Please inform us if you have issues with the tracking number or if you did not receive it. Normally it takes 7-10 days for the tracking number to appear in the system of the freight forwarder. Please don't worry as your package is already on the way and not seeing the tracking number updated does not mean any delay in shipment.
Change Of Delivery Address
For a change of delivery address request, we are able to change the address at any time before the order has been dispatched.
P.O. Box Shipping
Arty Way will ship to P.O. box addresses using postal services only. We are unable to offer courier services to these locations.
Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time, there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back ordered item or if you would prefer for us to process a refund.
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider. Normally it takes 7-10 days for the tracking number to appear in the system of the freight forwarder. Please don't worry as your package is already on the way and not seeing the tracking number updated does not mean any delay in shipment.
Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service so that we can re-send the product to you. A refund is not provided, rather a replacement product is sent to you.
Duties & Taxes Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and undefined encourage you to be aware of these potential costs before placing an order with us.
If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to undefined at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
Parcels are insured for loss and damage up to the value as stated by the courier.
Process for parcel damaged in-transit
We will process a replacement as soon as the courier has completed their investigation into the claim. A refund is not provided, rather a replacement product is sent to you.
Lost or stolen package
We are not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it to your respective shipping carrier. If you have any further questions on how to do this, please reach out to our customer support team.
Manufacturing and shipping/warehouse locations
We have warehouses and contract manufacturers all around the world and we do not discriminate based on race or nationality when selecting where our products are stored/manufactured. We will ship your order from one of our global warehouse from the most convenient location in the world. We can't cancel or return a product on the grounds of where it was manufactured or shipped from. Please enquire before placing the order if you have specific questions about manufacturing or dispatch locations.
Order in Transit
We are not able to cancel or refund your order if it is already in transit. Since the order has already been shipped, we can no longer cancel it or recall it.
For all customer service inquiries, please email us at Support@shinehome.com